Contacting technical support is possible in the most convenient way for you.
During the creation or the operational process of an e-store, questions can arise. That is why technical support is available for all our clients every working day, from 9:00 am to 6:00 pm.
NomasVeikals admin panel
The easiest way to contact the technical support is by using the blue Support button in the NomasVeikals or WDLink admin panel.
You can locate it in all admin panel pages upper right corner:
Here you can ask all relevant questions.
Via Telegram
Open the Telegram technical support site or:
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By using the Telegram app search, enter nomasveikals_bot.
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Open “NomasVeikals technical support” and start a chat.
Via Whatsapp
To contact technical support via Whatsapp, head to this site: Whatsapp technical support.
A screen will open, that offers to start a chat with the technical support:
Maybe you’ll have to accept permission for the web browser to open the Whatsapp application.
When the chat opens, you can start conversating with the technical support.
You can also save this number +371 24400030 on your mobile device and start a conversation in the regular way.
Reporting errors, corrections and suggestions
If you spot a mistake in the NomasVeikals system or want to submit a new idea for feature, fix, etc., use the Help button and then click on “Submit an application”. It will direct you to the client portal or you can instantly do it through the customer portal - https://portal.ecombaltic.com/login.
When pressing the Submit an application button in the poertal, you can fill out a form about the spotted error or a suggestion.
You can also request new services.
In the My requests section you can look at all subbmited applications and their status, as well as see comments and provide additional information, if that has been asked.
Via e-mail
You can also contact the technical support via email: [email protected]
Consider, that, by using an e-mail to contact the technical support, the response time may be longer than by using other communcation methods.